Frequently Asked Questions
Everything you need to know about your Seraphina Treasures experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please use our online portal to initiate a return and receive a prepaid shipping label.
Are your jewelry pieces hypoallergenic?
Yes, all Seraphina Treasures jewelry is crafted from high-quality materials such as sterling silver, 14k gold plating, and surgical-grade stainless steel to ensure they are safe for sensitive skin.
How do I determine the correct size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own to ensure the perfect fit before purchasing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my Seraphina garments?
To maintain the longevity of your pieces, we recommend following the care label instructions. Generally, we advise hand washing delicate fabrics and laying them flat to dry.